BT天堂

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Help Desk

Located on the first floor of Burdick Hall in Room 103, the IT Help Desk at BT天堂exists to respond to your technology issues and requests, as well as schedule necessary service.

To submit a request, click the button below.

Submit a Help Desk request

Service Eligibility

Help Desk services are available to all current BT天堂students, faculty, and staff. We cannot assist the general public with technical support issues.聽If you call the Help Desk, please be prepared to supply your full name and BT天堂ID number (listed on your BT天堂BearCard).聽If you visit us in person, please be prepared to show us your BT天堂BearCard.

Passwords

Your BT天堂password must be changed every 90 days or it will expire. You will receive warnings via your BT天堂email account every day beginning 14 days in advance of your password expiring.

If your BT天堂password does expire, you have three options for resetting it:

  1. Change your password anytime by visiting .
  2. During business hours, visit the IT Help Desk in person with your BT天堂BearCard.
  3. During business hours, call the IT Help Desk with all of the following information available:
    • your full name
    • your BT天堂ID number (on your BearCard)
    • your date of birth
    • the last four digits of your social security number

For security reasons, any issues regarding passwords are treated differently than normal technical support issues and require additional layers of identity verification. The Help Desk will not reset or supply passwords via email.

Personal Computers

Our services are limited to university-owned technology. Therefore, we are prohibited from working on personally-owned computers and devices. However, we are more than willing to answer questions and recommend solutions for any problems you may have.

Tips When Contacting Us

  • Please describe your issue with as much detail as possible. Non-specific questions like “Why doesn’t the Internet work?” are impossible to answer. The more details you can provide about your issue, the better prepared we are to serve you and resolve your issue.
  • If you are sending information to a particular person at the Help Desk, please specify that person in your message.